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Terms & Conditions
TERMS AND CONDITIONS
We are committed to make your shopping experience as fuss-free and enjoyable as much as possible. Please read through the T&Cs. By shopping with us, you are deemed to have acknowledged, understood, and agreed to the terms as stated below.
5) Items bought under a discounted price during SALE PERIOD, or discounted items under Last Chance Category are non exchangeable and non refundable. Thank you.
4) We apologise if we have sent you a wrong/defective item. Kindly contact our return department at sales@tracyeinny.com.sg about this issue and we will reply you within 1 working day.
5) Postage will be reimbursed for all items acknowledged to be defective. All defective items are to reach us within 10 business days from dispatch date for orders made in Singapore, or 20 business days for international orders.
6) Items must be unworn, unwashed, unaltered, and with its tags intact. If the replacement piece is no longer in-stock, store credit or a refund will be issued.
STORE CREDIT
1) All store credits issued are valid for 3 months only
2) Store credits are strictly non-refundable
3) Store credits can be used to offset store and online purchase of products only and are not applicable on postage/courier fees.
4) Orders purchased with store credits are not valid for returns/exchanges.
5) Items bought under a discounted price during SALE PERIOD, or discounted items under Last Chance Category are non exchangeable and non refundable. Thank you.