Shipping & Delivery
There are 2 shipping methods available.
1. Standard Courier
Standard Shipping is a fixed fee of $3.
Your order will arrive approximately within 2 - 4 working days from the day we verify the payment of your order.
Spend min. $50 in an order and enjoy complimentary courier.
2. Self Collection at our Retail Stores:
- Bishan Junction 8 #02-51
- Tampines 1 #01-14
- Monday - Saturday: 11am - 10pm
- Sunday: 11am - 9pm
Standard international shipping takes about 7-14 working days*, excluding customs checking or other unforseen circumstances
*Does not apply if there is a backorder item in the order
All standard international parcels will be dispatched by Aramex before being handed over to your local postage service for delivery
Due to the COVID-19 situation, kindly expect unforeseen delays in the delivery.
Kindly note that for international orders, there might be taxes or duty fees. These will be payable by the customer.
To better streamline our operations and increase our productivity, combinations of orders are strictly not allowed. We seek for your understanding in this.
In the case that your address has been provided wrongly/parcel is bounced back due to failed delivery. Tracyeinny will not be liable for the cost of redelivery.
No refunds will be given in the event that the package was returned to us due to incorrect address provided by buyer.
International shipping charges will be calculated upon checkout, base on weight of order.
If your order consists of a backorder item, your order will only be shipped after the backorder stocks have arrived.
Only applicable for Local Orders:
If there are instocks & backorders in your order and you would like to opt for split shipping, Complimentary Standard Courier will apply for each of the delivery of your instock/s and backorder/s unless the total bill of your instocks fall below $50 and the total bill of your backorders fall below $50. In such cases, an additional $3 payment can be made to allow for split shipping ( ie. sending out instock first, and backorders when they arrive )
Please email us at firstname.lastname@example.org to advise.