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Customer Care

How to Buy
Shopping at Tracyeinny is very easy. Just follow these steps:
1. Register an account with us 
2. Add item into cart
3. Proceed to checkout
4. Fill in customer information (ie delivery address)
5. Choose your delivery method
6. Select payment method 
7. Confirm order
8. You will receive an email regarding order and delivery

We accept Paypal and the following payment methods via Paypal: Visa and Mastercard.


Exchange Policy
If you are not 100% satisfied with your purchase or if it is ill-fitting, you are welcome to return your item in exchange for a 3-month store credit voucher.  We accept returns for items that are unworn, unwashed, unaltered, and with its tags intact, within 7 business days from the date of receipt.

A return may only be processed when your parcel reaches us. It is advisable for a return to be sent via registered modes as we would not be responsible for any lost mail sent back through non-traceable mailing options.

Item can also be dropped off at our retail store.
Store Locator: Bishan Junction 8 #02-13

Kindly send an email request to [email protected], and await an acknowledgement email before the drop off/ sending back to our office.

Return parcels are to reach us within 7 business days from dispatch date for orders made in Singapore, or 20 business days for international orders.




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