Customer Care

How to Buy

Shopping at Tracyeinny is very easy. Just follow these steps:

  • Register an account with us
  • Add item into cart
  • Proceed to checkout
  • Fill in customer information (ie delivery address)
  • Choose your delivery method
  • Select payment method
  • Confirm order
  • You will receive an email regarding order and delivery

Payment

We accept Visa, Mastercard and AMEX via our payment gateway, Paypal and Stripe.

Exchange Policy

If you are not 100% satisfied with your purchase or if it is ill-fitting, you are welcome to return your item in exchange for a 3-month store credit voucher. We accept returns for items that are unworn, unwashed, unaltered, and with its tags intact, within 7 business days from the date of receipt.

A return may only be processed when your parcel reaches us. It is advisable for a return to be sent via registered modes as we would not be responsible for any lost mail sent back through non-traceable mailing options.

Item can also be dropped off at our retail store.
Store Locator:
Bishan Junction 8 #02-13
Tampines 1 #01-14

Kindly send an email request to sales@tracyeinny.com.sg, and await an acknowledgement email before the drop off/ sending back to our office.

Return parcels are to reach us within 7 business days from dispatch date for orders made in Singapore, or 20 business days for international orders.

Items bought under a discounted price during SALE PERIOD and all SALE items are non exchangeable and non refundable. Thank you.