By using patronising Tracyeinny, you are agreeing to all of the Terms & Conditions, as may be updated by us from time to time. Tracyeinny reserve the right to withdraw or amend the Terms & Conditions without notice.
How to shop
Details regarding how to purchase, product information, user account, product status etc can be found here
Do take note that items are based on first pay first served basis. Once item is sold out, and payment has already been made for it, we will definitely refund you back for it.
Alternatively, you can keep the money amount as credits, and inform our admin team at
. If credits is chosen for sold out item, you will be able to subtract your credits out from your next purchase.
Tracyeinny makes every effort to display, as accurately as possible, the colours of our products that appear on our Web site. However, as the actual colours you see depend on the resolution of your monitor screen, we cannot guarantee that your monitor’s display of any colours will be exactly the same as the colours of our products.
Exchange Policy for items bought at www.tracyeinny.com.sg
Here at Tracyeinny, we strive to make every customer truly satisfied with their purchase.
We pride ourselves with sending out items that have passed our quality checks. We do not want our customers to receive anything less than that.
So if you feel that the order is faulty or not up to your satisfaction, please email us immediately after item is received and we will allow an exchange for another item or for credits off your next purchase. As soon as your returned parcel reached our office, we will sent you an email notification.
Exchange for item must be done within 14 days of receiving item.
Pls email us at
• Your Order
• Details / Faults
• Picture of Faults etc.
Do take note that
1. There may be a 0.5" - 0.8" difference in our given measurements. In such cases the variance may not be considered as a defect.
2. No cash refunds are allowed for all returned goods except for incorrect item sent
3. The returned goods are your responsibility until they reached our office.
4. We strongly recommend you to opt for a postage service that allows tracking of parcel.
5. Sale items are non-refundable & non-exchangeable.
Return Policy for items bought at the store ( located at 3 Pickering Street Nankin Row #01-15 Singapore 048660 and 9 Bishan Place, Junction 8 Shopping Centre #02-36/37 Singapore 579837)
Exchange for item bought at either store can be done within 3 days of purchase.
1. Original receipt should be presented for exchange.
2. A one-to-one exchange is allowed.
3. Strictly no cash refunds
All content (images and text) on this site are the copyrighted material of Tracyeinny and may not be reproduced in any manner without the expressed written consent of Tracyeinny. All prices listed are accurate to the best of our ability. In the rare case an item is mislisted, Tracyeinny reserves the right to refuse to sell the item at the listed price.