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Frequently Asked QuestionsHow do we contact you?How do we contact you?Our stores are located at
Our admin team will revert to all emails within 24 hours.
For marketing and business opportunities, do email us at
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How do I sign up for Tracyeinny newsletterHow do I sign up for Tracyeinny newsletterSimply enter your email address here to receive weekly updates of our sneak previews, exclusive discounts and upcoming promotions. How do i search for a product?How do i search for a product?If you already have the product type or name in mind, simply type it in the search bar on the top right hand corner of the website.
For any other product enquiries, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Do i need to create an account in order to shop at your website?Do i need to create an account in order to shop at your website?Yes. Setting up an account with us will make shopping at our website more convenient because you do not have to fill in your details every time you purchase something from us. In addition, you will also receive benefits such as weekly newsletters updates, order tracking, exclusive discounts and special offers. How do i change details on my Tracyeinny account?How do i change details on my Tracyeinny account?Once you have registered an account with us, you can log in to your Account anytime to modify any detail such as shipping address or password. Go to Personal Details on the top right hand corner, once logged in, to modify your personal details What does Latest Collection, Back in Stocks, Instock, Backorders mean on the home page?What does Latest Collection, Back in Stocks, Instock, Backorders mean on the home page?These are where our apparels/ accessories/ footwear and bags can be found to add to your shopping cart. Latest Collection: Tracyeinny launches a new collection every Wednesday at 11am. 60-100 unique designs will be launched weekly on tracyeinny.com.sg, and they can also be purchased at both outlets. If you cannot find a particular item at either of the store, do not hesitate to ask our Tracyeinny Staff on duty that day. Back in Stocks: Customers normally request for us to bring back our sold out popular items. When we are able to do so, we will put them in this category once stocks arrive. Once backorders arrive, they will also be in this category. Instocks: Items are categorised accordingly and they are available in stocks. Backorder: Items are sold out and are requested by our customers. We place a backorder for these items and also inform our customers of the date of arrival in each individual item specifications. Customers can make payment for these items in advance and they will be notified when it arrives and we will send out / put aside for collection at our stores accordingly. Can you provide more information on your products?Can you provide more information on your products?Tracyeinny makes every effort to display, as accurately as possible, the colours of our products that appear on our website. However, as the actual colours you see depend on the resolution of your monitor screen, we cannot guarantee that your monitor’s display of any colours will be exactly the same as the colours of our products. We apologise for that slight difference and we do advise customers to come to store to do direct purchase if unsure. How to place an order?How to place an order?Register an account with us. Once done we will send an email upon payment verification.
What are the payment methods?What are the payment methods?For local shoppers, we accept payment via Internet Banking and ATM transfers. We also accept Master/ Visa cart payments via Paypal. What are the bank account details to transfer to?What are the bank account details to transfer to?
Our bank accounts are as follows:
What are your delivery methods?What are your delivery methods?Orders are processed Monday through Friday and are shipped within 48 hours of placement, excluding weekends and public holidays.
Self Collection
Do you deliver overseas?Do you deliver overseas?
We deliver to all countries outside of SIngapore. If you experience any difficulties while entering your Shipping address during checkout or while you are creating an account, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your full shipping address and contact phone number so that an account can be set up for you. Orders are processed Monday through Friday and are shipped within 48 hours of placement, excluding weekends and public holidays. All international parcels will be delivered via Singpost Air Parcel Delivery. Estimated delivery within 6 to 14 working days to major cities of the world
How do I view my previous orders?How do I view my previous orders?Simply click on Order history on the top right hand corner once logged in, to view the complete listing of all orders you have made online, regardles if you have made payment or not. Click on each individual order details to view the products you have selected, as well as the status of the item at that instant. Processing: You have either ordered but have not made payment, or make payment and is awaiting for verification from our admin team. Processing (CC Received): You have ordered and made payment via credit card transaction and is awaiting for our admin team for verification. Instock - Payment Received : Payment is made and verified. You would have been notified by email that your purchase will be sent out in 2-3 working days. Backorder, Payment received: Payment is made and verified. You have chosen to wait for a sold out item, which has a backorder and our admin team will notify you upon arrival and send out to you / put aside for collection at our stores. Self Collection at Chinasquare: Payment is made and verified and item has been put aside at Chinasquare store for pick up. Do print out your order form for verification at the counter. Self Collection at Bishan Junction 8: Payment is made and verified and item will be put aside at Bishan Junction 8 store for pick up. Do take note of the timing stated on your email for collection. Do print out your order form for verification at the counter. Te - awaiting for refund: Payment is made and verified. Item is sold out and you have opt for a refund. Refund will be done within 24 hours. Te - Refunded : Amount has been refunded back to your account and admin team would have informed you of it. Te - Credits used up, no more credits : Item is sold out and you have opt for credits. Admin team would have keyed into the system your credits for you to deduct on your next purchase
I have a discount coupon. How do i use it for my order?I have a discount coupon. How do i use it for my order?Upon checkout, make sure that you type the correct discount coupon code into the appropriate box at the bottom left of your order and click submit. If the discount code is not applied at this moment upon checkout, we are not able to revise your grand total amount manually or refund the balance to you. I have just ordered online. Can i amend or cancel it?I have just ordered online. Can i amend or cancel it?Once an order has been placed and paid for, the item(s) will be reserved for you and hence we are unable to modify the order items or cancel it. I paid for an item but it is sold out upon clicking the link to provide my payment details.I paid for an item but it is sold out upon clicking the link to provide my payment details.Drop us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the payment details and item paid for and we will refund accordingly. Items are based on a first pay first served basis. Once item is sold out, and payment has already been made for it, we will definitely refund you back for it. Alternatively, you can keep the money amount as credits, and inform our admin team at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . If credits is chosen for sold out item, you will be able to subtract your credits out from your next purchase. I want to buy this product but it's sold outI want to buy this product but it's sold outDue to limited quantity, our designs do get sold out rather fast. So you need to be quick and grab it before someone else does. However, if the item out of stock, please add your name and email address to the waiting list (notify me on restocks button) so if the item is restocked, an automated email will be sent to your inbox where you can click and purchase the item right away. Hence, do make sure that you check your mailbox regularly. What is our exchange policy?What is our exchange policy?Here at Tracyeinny, we strive to make every customer truly satisfied with their purchase. We pride ourselves with sending out items that have passed our quality checks. We do not want our customers to receive anything less than that. Please email us at
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