Shipping

 
For local delivery, all parcels are handled and delivered via Singapore Post via either normal or registered mail delivery

Normal Mail
Normal parcel takes 2-3 working days. Parcel tracking is not available via normal mail hence we will not be held liable for any lost mail through normal postage.
Parcels sent under this mode will be delivered to your mailbox.

Registered Mail
Parcels sent under this mode will be received at your doorstep. Signature is required upon delivery. 
We strongly advise you to opt for registered mail with tracking capability. You may track your parcel status when you log into your account.
Registered Article No will be provided and can be tracked here: http://www.singpost.com.sg/ra/ra_article_status.asp

Overseas Mail
All international parcels will be delivered to all parts of the world via Singpost Air Parcel Delivery.
Estimated delivery within 6 to 14 working days to major cities of the world
Please click here for the postage charges as per country.
Please contact us at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it for any enquiries.
Registered Article No will be provided and can be tracked here: http://www.singpost.com.sg/ra/ra_article_status.asp

Self Collection
Self Collection of items will be available at both Tracyeinny outlets
3 Pickering Street #01-15 China Square Nankin Row Singapore 048660 - effective after 3 working day once payment verification is emailed to customer
9 Bishan Place, Junction 8 Shopping Centre, #02-36/37 Singapore 579837- effective after 3 working days after payment verification is emailed to customer
For more enquiries, do drop us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Alternatively if you need directions to our shop, do call us at +65 64569381 (Mon - Fri 10am - 6pm)

Return Policy for items bought at www.tracyeinny.com.sg

Here at Tracyeinny, we strive to make every customer truly satisfied with their purchase.
We pride ourselves with sending out items that have passed our quality checks. We do not want our customers to receive anything less than that.
So if you feel that the order is faulty or not up to your satisfaction, please email us immediately after item is received and we will allow an exchange for another item or for credits off your next purchase. As soon as your returned parcel reached our office, we will sent you an email notification.
Exchange for item must be done within 14 days of receiving item.

Pls email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
• Your Order
• Details / Faults
• Picture of Faults etc.

Do take note that

1. No cash refunds are allowed for all returned goods except for incorrect item sent

2. The returned goods are your responsibility until they reached our office.

3. We strongly recommend you to opt for a postage service that allows tracking of parcel.

4. Sale items are non-refundable & non-exchangeable.
5. Item for exchange must be brand new and tag intact.

Return Policy for items bought at Tracyeinny stores

Exchange for item bought at either store can be done within 3 days of purchase.
1. Original receipt should be presented for exchange.
2. A one-to-one exchange is allowed.
3. Strictly no cash refunds
4. Item for exchange must be brand new and tag intact.